RETURN & REFUND POLICY
送貨與退貨相關問題
- 可以指定送貨地點嗎？
東森電視特賣會原則上都可以為您送貨至指定地點，您可以在商品說明頁內找到相關訊息。若您需要夏威夷，阿拉斯加，古阿姆，波多黎各等地區配送服務，請您撥打 1-877-388-8787與客服人員聯絡。
- 完成購買後大約何時會收到商品？
- 假若遲遲未收到商品怎麼辦？
請盡快撥打1-877-388-8787與客服人員聯絡，我們將儘速解決您的問題。
- 如果所收到的貨品有瑕疵、顏色或尺寸不合該如何是好?
若您收到的商品出現瑕疵、顏色或尺寸不合，請您儘速撥打1-877-388-8787與客服人員聯絡，我們將為您辦理換貨事宜。
- 何時能收到退款?
使用「信用卡退款」，本公司在確認商品驗退無誤後，將與您付費使用的發卡銀行申請退款處理。若您是以付現或支票等方式消費，將會以支票方式進行退款。
- 所有商品都能退貨嗎？
- 已拆封之個人衛生用品。
- 食品及個人保養化妝品等。
- 易於腐敗、保存期限較短或解約時即將逾期。
- 購買旅遊套件，已確認行程者。
- 依消費者要求所為之客製化給付。
- 報紙、期刊或雜誌。
- 經消費者拆封之影音商品或電腦軟體。
- 非以有形媒介提供之數位內容或一經提供即為完成之線上服務，經消費者事先同意始提供。
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@ettvamerica.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call us at 1-877-388-8787 for further assistants.
Shipping
To return your product, Please call 1-877-388-8787 to submit a return request.
You will be responsible for paying for your own shipping costs for returning your item 7 days after delivered. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
